Why can’t I browse Storage on macOS?

If the CloudSoda UI does not display your macOS storage, follow these troubleshooting steps:

1. Check Agent connectivity:  

   • In CloudSoda UI, click Agents and ensure the Agent shows a green, ready status.

   • If not, verify bidirectional traffic is allowed on UDP 7498 and UDP 7499 between the Agent and the CloudSoda Controller, e.g. company-region.cloudsoda.io.
2. If the Agent shows green/connected status, verify that the CloudSoda Agent has full disk access. If not, follow these steps to grant access.  

   • Open System Settings.

   • Click Privacy & Security > Full Disk Access > Privacy.
   • Click the + icon. When prompted, enter your Mac administrator password, and select soda from /usr/local/bin. 
3. Restart the Agent.  

   • Run the following command in a Terminal window:
     sudo soda restart 

4. Grant full disk access to the CloudSoda Agent, see Installing the Agent on Linux/macOS, above. For reference, the steps to granting full disk access are:
   
   1. Open System Settings.
   2. Click Privacy & Security.
   3. Click Full Disk Access. 
   4. To add a file, click the + icon at the bottom and enter your password when prompted. 
   5. Press the Shift+Cmd+G simultaneously, then enter /usr/local/bin and press Enter. 
   6. Scroll and select soda from the list, then click Open.
      

      • If this does not correct the view, restart the Agent by running the following command in a Terminal window: sudo soda restart